[Thread[Thread-19,5,main]] - jp.co.fujixerox.docushare.amber.DSWebSystemException: Couldn't initialize the dynamic crypto class; nested exception is:

Cause: 

When DocuShare Content Encryption is enabled you will not be able to open encrypted DocuShare objects until you have the DocuShare encryption license key applied to your DocuShare server.  If you try to open an encrypted object an Error 500 displayed in the client and Error 500 or 700 displayed in the browser.

Solution:

Content Encryption option is only available for DocuShare CPX.  It requires an update for cryptocontent to be applied to the DocuShare Server and a new license key to be issued with the Content Encryption option enabled.

Note:  If you require Content Encryption and do not have it, the DocuShare Sales Team will need to be contacted at 1-800-735-7749.

NOTE:  If a license key without encryption is applied then content that is uploaded to DocuShare while the non-encryption license is applied will not be encrypted.  Any content that was uploaded while content encryption was enabled will not be accessible; it will display a 500 or 700 error in the browser or client when trying to check them out or save them.

1. How to determine if the Content Encryption update has been applied to a DocuShare Server

From the DocuShare Server,

1. Right-click on [Start], and then select [Explore].
2. Navigate the folder structure into the Xerox\Docushare\config directory.
3. Open the DSCommon.properties file in a text editor.
4. Look for an entry in the file called PatchesInstalled= -Update, cryptocontent 

NOTE:  If you see the cryptocontent listed in the Patches Installed then it has been installed.

2. How to determine if Content Encryption is enabled in the license key on the DocuShare Server

From the DocuShare Server,

a.   Log into DocuShare as admin

b.   Click on [Admin Home] Link.  The Administration Home web page will be displayed.

c.   Click on [+] sign next to [Site Management] to expand the option

d.   Click on [License] link.  The license page will be displayed.

e.   On the License Page look for the heading Services Enabled

f.    A list of services enabled by the license key applied to your server will be displayed, look for Content Encryption in the list.

NOTE:  The DocuShare Licensing Team and the DocuShare Technical Support Team (1-800-835-9013) have License key decoders that can decode your license key for you if can not determine if Content Encryption is listed as an enabled service.