Device settings could not be updated error is displayed when attempting to register a device or push buttons via ConnectKey
following error message is displayed in the DocuShare Web UI when attempting to
register a device or push buttons to a device.
settings could not be updated
Note: This issue has been reported by a customer after a
power outage affected the MFD, and all settings were lost. The customer
reconfigured the Extensible Services Setup in the MFD web UI.
Connectkey server.log displays the
2016-08-23 16:05:14,165 DEBUG (MFDRegister.java:217): Executing
192.168.2.47 admin 1111 add
2016-08-23 16:05:15,858 DEBUG (MFDRegister.java:228): ExitValue:
2016-08-23 16:05:15,858 DEBUG (MFDRegister.java:229):
I could not contact that MFD, is EIP enabled?
Program will now exit
the MFD has SSL enabled, verify that a server certificate is present.
For additional information contact product support for the MFD model in
question to confirm and or reconfigure applying a SSL certificate to the MFD.
Solution Published: August