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Subscription Notification

DocuShare fails and TCP port used by IMQBroker is blocked

If the Notification Service stops responding or seems to be hung, attempt to determine the cause and correct the problem before attempting to stop or kill the process. Use the dsservice and diagtool commands to check the status and retry or flush the IMQ Notification Queues. If a restart of DocuShare fails because the TCP port used by IMQBroker is blocked, a failed IMQBroker process could be in a unresponsive state. The unresponsive process needs to be removed before DocuShare is restarted.

Email Notifications Are Not Being Sent Out / Not Working

This troubleshooting document should only be used when email notifications are not being received by any users.

Email Notifications Display the Wrong URL Link

When the User Receives a notification email the URL link that is displayed in the body of the email has the wrong http protocol, server name, and/or port number displayed.

How To Allow DocuShare to Send Mail Through a Server that Requires SMTP Basic Authentication

DocuShare does not provide credentials when sending email, the solution provided below is a work around to this issue.

How To Manually Connect and/or Send a Test Message to the SMTP server

test sending a mail message via telnet (manually) to the SMTP Server in your environment

How To Specify/Change the SMTP Server DocuShare will use to Send Email

Using the Command Line Configuration Tool to Change the SMTP Server

How to edit the Subscription.properties File

DocuShare 4.0: Adjust Property Values in the Subscription.properties File

MailMessage (Email) Content Rule Fails to be Triggered

A limitation in the Workflow service prevents this when the email contains more then 1000 characters.

Weblog Comments do not Trigger Subscription Notification

Subscription Notifications and Content Rules are not tiggered when a Comment is added to a Weblog. This is a known issue in v.5.00.0x and 6.00.00. This will be corrected in a future release.

Workflow Emails are not Sending but Notifications Emails are Sending Successfully

If workflow emails are not sending but notification emails are not sending. Then the value specified for the SMTP server in the dscommon.properties file and dw.xml might not match.

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